Please allow up to 2 business days for your order to be processed and shipped. Orders are processed and shipped Monday through Friday during business hours (9am to 5pm).
We ship all of our items via USPS. We highly encourage customers to select a shipping option that provides tracking information. Orders are shipped out Monday through Friday during business hours (9am to 5pm).
Once shipped, please allow 2-5 business days for your order to arrive, depending on the shipping option selected at checkout. If a tracking number is available for your shipment, we will send you an email with the tracking information.
Please ensure that you include the FULL ship-to address during checkout, indicating an apartment number, suite number, or business name when applicable.
Certain full price, non-perishable goods are eligible for return within 30 days of the purchase date. To determine if your item is eligible for return, please refer to the list below. We ask that you cover the shipping charges back to us for your return.
For your item to be eligible for return, it must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
Perishable and/or sealed goods such as food items cannot be returned.
Gift cards (physical and digital)
Food items such as salts, seasonings, coffee, and/or cocoa
Downloadable software products
Health/personal care items
To complete your return, we require your order number and reason for the return. Please email us at firstname.lastname@example.org with this information to initiate the process of your return. This process may take up to one week.
If you are shipping an item over $75, we encourage the use of a trackable shipping service or the purchase of shipping insurance. We cannot guarantee that we will receive your returned item.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping costs are non-refundable.
If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please note, it may take a few business days for the amount to be reflected on your account.
If you have not received your refund within 5-7 business days of the refund notification, please check with your bank or credit card company.
It may take several business days for your refund to be posted by your bank or credit card company.
If you have reached out to these entities and you still have not received your refund, please contact us at email@example.com.
Sale items are not eligible for returns or refunds.
Exchanges are only accepted for unused, unworn apparel items. To initiate the exchange process, please send us an email at firstname.lastname@example.org. We ask that you cover the shipping cost of your exchange and encourage the use of a trackable shipping service.
Send your item to:
120 N Candler St., Suite 7, Decatur, GA USA 30030.